Privacy Policy

Who we are

Clubairlux ([Registered Business Name], ABN [Number]) is an Australian business that provides members with access to Business and First Class airfares sourced through private trade channels. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you submit an enquiry through our contact form, we collect:

• Your name and email address
• Your phone number (if provided)
• Travel details: departure city, destination, dates, cabin preference, and number of travellers
• Any additional preferences or special requests you include

We do not collect payment information through this form. No payment is required to enquire.

How we use your information

Your information is used solely to:

• Respond to your travel request with available member fare options
• Follow up on your enquiry if you do not receive a response
• Communicate with you about your booking if you proceed

We do not use your information for marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Who we share it with

To source and confirm fares, we may share relevant travel details (route, dates, cabin class, number of passengers) with airline consolidators and fare wholesalers. We share only what is necessary to fulfil your request. These parties are not permitted to use your information for any other purpose.

How we store it

Enquiry data is stored securely and retained only for as long as necessary to fulfil your request and maintain reasonable business records. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information — we will action this promptly unless we are required by law to retain it

To exercise any of these rights, contact us at [email protected].

Contact

For any privacy-related questions or complaints, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.